Effective date: September 21, 2026
30-day return window
You may request a return within 30 calendar days after your order is delivered. Returns require prior authorization from ROCKSOLAR and must meet the eligibility requirements below.
Return eligibility
Standard returns must be unassembled, include all original accessories, manuals, and warranty materials, and be returned in the original packaging. Opened or used products are accepted only after review and approval by ROCKSOLAR.
Discounted products remain eligible under this policy unless they are clearly marked Final Sale or non-returnable before purchase, or fall within the non-returnable categories below.
Return shipping and restocking fees
If a product is defective, damaged in transit, or incorrect, ROCKSOLAR covers approved return shipping and no restocking fee applies.
For other approved returns, including change-of-mind returns, the customer pays return shipping and the following restocking fee:
| Condition | Restocking fee |
|---|---|
| Unopened | 5% |
| Opened and unused | 15% |
| Used, if approved for return | 15% |
All return requests must be made within the 30-day window. Large, heavy, palletized, and freight-delivered products can be expensive to return. Contact us before ordering for help confirming product suitability and possible return-freight costs.
How to request a return
Email support@rocksolar.io before shipping anything back. Include your order number, product name and quantity, delivery date, condition of the product and packaging, reason for return, and photos if there is damage.
If approved, we will provide a Return Merchandise Authorization (RMA) and return instructions. Include all accessories, manuals, warranty materials, and original packaging. Use only the return address in your RMA instructions. Items sent without prior authorization may not be accepted.
Freight damage and incorrect orders
Inspect freight and pallet deliveries before signing the delivery receipt. Note visible damage on the receipt, retain all packaging, and report shipping damage to ROCKSOLAR within 24 hours of delivery. Include photos of the product, packaging, shipping label, and any pallet or carton damage.
For concealed damage, defective products, or incorrect items, contact us as soon as the issue is discovered so we can review the order and provide next steps.
Non-returnable products
- Gift cards
- Custom or special-order products
- Products clearly marked Final Sale or non-returnable before purchase
Oversized, overweight, and freight-delivered products are not automatically final sale. Product-specific return restrictions must be disclosed before purchase. Contact us if you need help confirming eligibility.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Please allow 5–7 business days for ROCKSOLAR to process an approved refund. Your bank or card provider may require additional time to post the credit.
Applicable restocking fees and customer-responsible return shipping costs will be reflected in the refund.
Exchanges
Request a return for the original eligible item. Once the return is approved, place a separate order for the replacement product.
Warranty claims
Returns and warranties are separate. Warranty periods vary by product and, for kits, by component. Review the coverage on the product page and our warranty policy. For warranty service, email support@rocksolar.io.
Questions before ordering?
For help with compatibility, sizing, return eligibility, or freight requirements, contact support@rocksolar.io.