We stand by our products, but we understand that sometimes, things don't work out. Here are the details of our return and refund policies.
At ROCKSOLAR, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product you purchased is not the best fit for your requirements, we want to make things right.
From the date of purchase, you have 30 days to request a return of your product. The product must be returned in the same condition that you receive it and must also be in the original packaging.
Upon receipt and inspection of your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 working days.
If you need to exchange a product due to damage, defects, or receipt of the incorrect item, please contact us. We will arrange a return and send a replacement product promptly.
To initiate a return, please complete the following steps:
Contact our customer service team with your order number and reason for return. You can either send us an email at firstname.lastname@example.org or fill out the form below.
WAIT FOR CONFIRMATION
Upon confirmation from our team, securely pack and seal the return merchandise in an appropriate shipping box.
Send the return package to the address provided by our customer service team.
Please note that the customer is responsible for return shipping charges unless the return is due to our error or a defective product.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.